Queen's Park Cleaners Privacy Policy

This Privacy Policy explains how Queen's Park Cleaners collects, uses, stores, shares and protects your personal data. It applies to all Queen's Park Cleaners customers in our service area who use our services, visit our premises, or otherwise interact with us offline or online.

Queen's Park Cleaners is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the General Data Protection Regulation and applicable data protection laws.

Data Controller

The data controller is Queen's Park Cleaners. This means Queen's Park Cleaners determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with data protection law.

If you have questions about this Privacy Policy or how your personal data is handled, you can contact us in writing at our business premises.

Personal Data We Collect

Queen's Park Cleaners collects and processes different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identification and contact details such as name, postal address, billing address, service address, and any other contact information you choose to provide.

Service and transaction information such as details of garments or items you give us to clean, alteration or repair details, order numbers, dates and times of drop off and collection, payment history and related records of our services to you.

Payment related details such as the type of payment method used and payment status. Card details are normally processed directly by our payment service providers and are not retained by us except to the extent necessary for accounting records and fraud prevention in line with legal obligations.

Communication records such as enquiries, complaints, feedback, and other correspondence with us, whether in person, by post, or via other communication channels you may use to contact us.

Technical and usage information where applicable, such as basic technical data when you visit our online pages, including device type, approximate location, and pages visited, collected through standard logging and analytics tools.

In the course of providing our services we generally do not seek to collect special categories of personal data. If you voluntarily share such information with us, it will only be processed where necessary and in accordance with data protection law.

Lawful Basis for Processing

Queen's Park Cleaners processes your personal data only where there is a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contractual necessity: to take steps at your request before entering into a contract and to perform our contract with you. This includes receiving and processing your orders, providing cleaning and related services, taking payment and managing your account or bookings.

Legal obligations: to comply with legal and regulatory requirements, such as accounting, tax, record keeping, and responding to requests from competent authorities where we are legally required to do so.

Legitimate interests: to pursue our legitimate business interests in a way that is balanced with your rights and freedoms. These interests include operating and improving our services, ensuring security and fraud prevention, handling customer service and complaints, and maintaining appropriate business records.

Consent: where we rely on your consent, for example for certain types of marketing communications where required by law. You can withdraw your consent at any time, which will not affect the lawfulness of processing before consent was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To manage your customer relationship, including registering you as a customer, receiving and tracking your orders, and contacting you about your items.

To provide and improve our services, including cleaning, alterations, repairs and related customer support.

To process payments, issue receipts and manage refunds where applicable.

To respond to your enquiries, feedback and complaints and to keep records of our communications with you.

To manage our business operations, including accounting, auditing, reporting, quality control and training.

To prevent and detect fraud or misuse of our services and to ensure the security of our premises and systems.

To send you carefully selected service-related communications and, where permitted, marketing about our services, offers or changes to our terms. Where required, we will only send marketing communications with your prior consent.

Data Sharing and Processors

Queen's Park Cleaners does not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.

These third parties may act as data processors, processing personal data on our behalf and under our instructions. Categories of processors may include:

IT and system providers who support our booking, order management, customer database, communications tools or business software.

Payment service providers who securely process your payments and help to prevent fraud.

Professional advisers such as accountants or auditors to the extent necessary for them to provide their services and to comply with legal or regulatory obligations.

External service companies who assist with secure data storage, document archiving or destruction.

Where we use processors, we ensure they provide sufficient guarantees to implement appropriate technical and organisational measures to protect your data. We enter into written contracts with processors to ensure they process personal data only in accordance with our instructions and applicable law.

We may also share personal data with public authorities, regulatory bodies, law enforcement or courts when required to do so by law or where necessary to establish, exercise or defend legal claims.

International Data Transfers

Our primary data processing activities take place within the United Kingdom or the European Economic Area. If it becomes necessary to transfer your personal data to countries outside these areas, we will only do so where an adequate level of protection is ensured, for example by relying on adequacy decisions or appropriate safeguards such as standard contractual clauses, in accordance with data protection law.

Data Retention

Queen's Park Cleaners keeps your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In determining appropriate retention periods, we consider factors such as the nature of the data, the purposes of processing, applicable legal requirements and limitation periods for potential legal claims.

Customer and transaction records are generally kept for a period necessary to fulfil our contract with you and then retained according to mandatory tax and accounting retention periods. Communication records are kept for a reasonable period to handle follow-up queries and complaints.

When personal data is no longer needed, we securely delete, anonymise or destroy it in line with our data retention procedures.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include access controls, secure storage, staff training, and procedures to handle suspected data breaches.

While we take reasonable steps to protect your data, no system can be completely secure. We encourage you to take care in how you share personal information with us and to notify us promptly if you suspect any misuse of your data related to our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Queen's Park Cleaners. These rights may be subject to certain conditions and exemptions. Your rights include:

Right of access: you can request confirmation as to whether we process your personal data and, if so, obtain a copy and certain information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or you withdraw consent where consent was the lawful basis.

Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or investigate an objection.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object: you can object at any time to processing based on our legitimate interests, including for direct marketing. We will then stop processing your personal data for those purposes unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any issues directly.

Changes to This Privacy Policy

Queen's Park Cleaners may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will revise the date of the latest version and make the updated policy available to customers in our service area.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.

Applicable Scope

This Privacy Policy applies to all Queen's Park Cleaners customers in our service area, including individuals who use our cleaning, alteration or related services, visit our premises, or otherwise interact with us as private customers or as representatives of business customers.

By using our services or otherwise providing your personal data to Queen's Park Cleaners, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed as described herein, in line with applicable data protection law.