Accessibility Commitment for Queen's Park Cleaners
Queen's Park Cleaners is committed to providing an accessible and inclusive online experience for all customers in the Queen's Park area and beyond. We want everyone to be able to access information about our cleaning services, understand our offerings clearly, and contact us in a way that works best for them. This Accessibility Statement explains the steps we are taking to meet recognised standards and how you can get in touch if you experience any accessibility barriers.
Our Accessibility Standards
Our aim is to design and maintain our website in line with the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are widely accepted as the international benchmark for digital accessibility and cover how to make content more perceivable, operable, understandable, and robust for people with a wide range of access needs.
By working towards WCAG 2.1 AA, Queen's Park Cleaners seeks to support customers with visual, auditory, motor, and cognitive differences, including those using assistive technologies when browsing information about our services in the Queen's Park area.
Screen-Reader Support
Our website is developed to be compatible with common screen-reading technologies. We use structured headings, clear text alternatives for meaningful images where applied, and descriptive page titles to help screen-reader users understand the structure and content of each page.
We aim to ensure that important information, such as service descriptions, pricing notes where provided, opening times, and location details for Queen's Park Cleaners, can be accessed without relying on visual design alone. Where icons or images are used to support understanding, we aim to pair them with text so that screen-reader users receive the same information.
Keyboard Navigation
The Queen's Park Cleaners website is designed to be navigable using a keyboard alone, without the need for a mouse or touch input. Interactive elements such as menus, buttons, and form fields are intended to be reachable and usable via the Tab, Shift plus Tab, Enter, and arrow keys.
We aim to maintain a clear and visible focus indicator so that you can see which item is currently selected when moving through the page using a keyboard. Our goal is that customers in the accessible Queen's Park Cleaners service area can browse services, request information, and move between sections efficiently using keyboard navigation.
Colour, Text, and Layout
We work to provide sufficient colour contrast between text and background to support readability, including for users with low vision or colour vision differences. Text is written in clear, straightforward language wherever possible, and pages are structured with headings and paragraphs to improve comprehension.
Our layouts are designed to reflow on different screen sizes, making it easier to access information on mobiles, tablets, and desktop devices when looking for cleaning services in the Queen's Park locality.
Ongoing Improvements
Accessibility is an ongoing priority for Queen's Park Cleaners. We review our website regularly and assess new pages and features against WCAG 2.1 AA criteria. Where we identify issues, we aim to fix them as soon as reasonably possible as part of our continuous improvement process.
We also consider accessibility when planning new content or services, so that our online presence can better support disabled customers and anyone who may benefit from additional usability considerations.
Feedback and Accessibility Requests
We welcome feedback from customers, visitors, and members of the Queen's Park community about the accessibility of our website and services. If you encounter any barriers when using our site, such as problems with screen-readers, keyboard navigation, colour contrast, or form completion, please let us know.
When you contact us with an accessibility request, it is helpful if you describe the page you were using, what you were trying to do, and the type of technology or device you were using. This information helps us investigate the issue and work towards a suitable solution for you and others.
You can contact Queen's Park Cleaners using the contact details provided on our website. We will review your feedback and aim to respond in a timely manner, explaining any steps we have taken or plan to take to improve accessibility.
Accessibility in the Queen's Park Area
Queen's Park Cleaners values all customers in the accessible Queen's Park Cleaners service area. Our goal is to make it simple for everyone to find, understand, and use information about our cleaning services, whether booking regular cleaning, specialist services, or making general enquiries.
By combining our local knowledge of Queen's Park with a commitment to digital accessibility, we aim to offer a service experience that is open, respectful, and inclusive for every customer.
