Queens Park Cleaners Terms and Conditions

Queens Park Cleaners provides professional domestic and commercial cleaning services subject to the terms set out below. These cleaning service terms are designed to explain how bookings are accepted, how payments are handled, what happens if a visit is changed or cancelled, and the limits of our responsibility. By making a booking, the customer agrees to these conditions in full. These terms apply to all standard Queens Park cleaning services unless we have agreed otherwise in writing.

For the avoidance of doubt, references to “we”, “us”, and “our” mean Queens Park Cleaners, and references to “you” or “the customer” mean the person, business, landlord, tenant, agent, or other party placing the booking. If a property is booked by an agent or representative, that person confirms they have authority to act on behalf of the property owner or occupier. The service agreement is intended to create a clear and fair basis for all cleaning appointments and related work.

These terms are written for service users in the UK and should be read alongside any written quotation, booking confirmation, or agreed service specification. If any part of a quotation differs from these terms, the written quotation will take priority for that booking only. Nothing in these terms affects your statutory rights under UK consumer law where applicable.

All services are provided with reasonable skill and care, using appropriate equipment and cleaning products for the agreed task. However, certain surfaces, materials, or fixtures may be delicate, aged, or previously damaged. The customer must notify us in advance of any known risks, unusual features, or special requirements so that we can decide whether the requested work is suitable. A Queens Park cleaning services appointment may be declined, amended, or limited where safety, access, or material conditions make the work impractical or potentially harmful.

We reserve the right to refuse service where the property is unsafe, excessively unsanitary, infested, obstructed, or otherwise unsuitable for attendance. If a booking is refused on reasonable safety or access grounds, any sums already paid may be adjusted according to the work undertaken, administrative costs, or non-refundable deposit terms stated at the point of booking. We may also suspend or stop work if conditions materially change during the appointment.

Customers are responsible for ensuring that the property is accessible at the scheduled time and that any alarms, entry procedures, parking restrictions, or building rules are explained in advance. If access is delayed, the booking may be shortened, rescheduled, or charged as a late cancellation depending on the circumstances. Where keys, codes, or access instructions are provided, the customer warrants that they are accurate and that we are permitted to use them for the purpose of completing the booked service.

Booking process. A booking is usually made by request, followed by a quotation or booking confirmation issued by us. No contract exists until we confirm the appointment, service scope, and any price or hourly rate. We may request additional details before confirming a slot, such as room count, frequency, pets, parking, or cleaning priorities. The customer must review all booking information carefully and notify us promptly of any mistakes. Any estimate given in advance is based on the information supplied and may be revised if the actual conditions differ.

We may offer one-off cleans, recurring cleans, end-of-tenancy work, or other specialist arrangements. The specific scope of service will determine what is included, what is excluded, and how the work is measured. Unless expressly agreed, our service does not include repairs, moving heavy furniture, climbing unsafe surfaces, biohazard removal, or handling of hazardous substances. Any extra task requested on the day is subject to availability, time, and an amended charge. A Queens Park cleaners appointment remains limited to the tasks set out in the booking or agreed during the visit.

If a recurring service is arranged, the customer should understand that dates, frequencies, and staffing may vary due to availability, holidays, or operational reasons. We will try to provide continuity, but specific cleaners cannot always be guaranteed unless expressly stated. We may substitute products, methods, or personnel where necessary, provided this does not materially reduce the agreed standard of service.

Payments. Prices are stated in pounds sterling unless otherwise confirmed. Payment terms may require advance payment, payment on completion, or payment on invoice depending on the service type and the customer’s status. Where a card, bank transfer, or other electronic payment method is accepted, the customer is responsible for ensuring sufficient funds and accurate payment details. Any bank charges, failed payment fees, or collection costs reasonably incurred due to non-payment may be added to the outstanding balance.

Unless a quotation states otherwise, all prices are exclusive of any VAT or similar taxes that may apply. Discounts, promotional offers, and estimated rates may be withdrawn or revised before acceptance of a booking. Where a booking is extended beyond the agreed time, or where the scope increases during the appointment, the final price may be adjusted accordingly. We will normally explain the basis of any additional charge before continuing where practical to do so.

Invoices, where issued, are payable by the due date shown. If payment is late, we may suspend future bookings, charge interest and recovery costs where lawful, and decline further services until the account is settled. The customer is not entitled to withhold payment for completed work unless there is a genuine dispute raised promptly and in good faith. Any disputed amount should be notified as soon as reasonably possible so that the matter can be reviewed.

Cancellations and changes. The customer may request a change of date or cancellation by giving notice in advance. Because appointments are reserved in diary time, late changes may be subject to a charge. The amount of any cancellation fee depends on how much notice is provided, whether staff have already been allocated, and whether travel or materials have been prepared. Where a deposit has been taken, it may be non-refundable in whole or in part if the booking is cancelled after confirmation.

If the customer is not present or fails to provide access at the agreed time, this may be treated as a late cancellation or wasted visit. In such cases, the full visit charge or a reasonable part of it may be payable. We will act fairly and consider the circumstances, but we are not responsible for losses caused by missed appointments where the customer failed to meet their obligations. If we need to cancel or reschedule, we will aim to give reasonable notice and offer an alternative slot where available.

Repeated short-notice cancellations, inaccurate booking details, or ongoing access problems may lead us to refuse future appointments. This is to protect scheduling, staffing, and fair availability for all customers. A Queens Park Cleaners booking should therefore be treated as a reserved service commitment, not an informal estimate of availability.

Liability. We are responsible for loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill, subject always to these terms and any rights that cannot legally be excluded. Our liability will not extend to loss or damage caused by pre-existing defects, normal wear and tear, hidden weakness, poor installation, unsuitable materials, or items left in a fragile state. Customers should remove or secure valuables, documents, cash, and sentimental items before the service begins.

We are not liable for indirect or consequential loss, loss of profit, business interruption, or loss arising from circumstances outside our reasonable control, except where liability cannot be excluded by law. Where damage is alleged, the customer must notify us promptly and provide reasonable evidence, including photographs where possible, before the affected item is repaired, cleaned further, or disposed of. This allows us to assess the issue fairly and, if appropriate, arrange inspection.

Our total liability for any single claim is limited to the amount paid or payable for the specific service that gave rise to the claim, except in cases where law requires otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be limited. Customers are encouraged to keep suitable insurance for high-value items and sensitive materials.

Waste regulations and disposal. We will dispose of routine cleaning waste in a lawful and responsible manner consistent with applicable UK waste regulations. This includes general waste generated by the service, such as disposable cloths, packaging, dust, and empty product containers used during the appointment where disposal has been agreed. We do not remove controlled, hazardous, clinical, sharp, chemical, or regulated waste unless this has been expressly agreed in writing and we are legally permitted and equipped to do so.

The customer remains responsible for identifying any items that require special handling, segregation, or authorised disposal. Where waste may contain sharp objects, bodily fluids, mould, asbestos, needles, paint, solvents, or other hazardous substances, the customer must notify us before booking. We may refuse to handle such materials, stop the service, or require specialist removal. Any unlawful request to dispose of restricted waste will be rejected immediately.

Products used during the service should be stored, used, and disposed of in accordance with manufacturer instructions and environmental requirements. We aim to minimise waste and use materials efficiently, but certain tasks may require disposable items for hygiene or safety reasons. If the customer asks us to remove rubbish beyond routine cleaning waste, we may treat this as a separate service subject to consent, lawful handling, and an additional charge.

Customer responsibilities. The customer must ensure that the property is ready for cleaning at the agreed time and that fragile items, valuables, pets, and personal belongings are managed appropriately. If areas are cluttered, obstructed, or not reasonably accessible, we may not be able to clean them fully. The customer should also tell us about allergies, sensitivities, or product preferences before the appointment. While we use reasonable care, we cannot guarantee the removal of all stains, limescale, grease, mould, or ingrained dirt, especially where the condition is longstanding or the material is delicate.

The customer is responsible for checking that the service result meets expectations and raising any concerns promptly. If a matter can be corrected during or shortly after the appointment, we will normally have the opportunity to put it right. Claims not raised within a reasonable time may be harder to investigate and may not be accepted if evidence is no longer available.

We may update these terms from time to time to reflect changes in our operations, law, or commercial practice. The version in force at the time of booking will apply to that booking unless a later written variation has been agreed. Customers should review the terms regularly if they use Queens Park Cleaners on an ongoing basis.

Governing law. These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. Any failure or delay by us in enforcing a right or remedy does not waive that right or remedy. These terms form the complete agreement between the parties in relation to the relevant service, replacing prior informal discussions or understandings to the extent permitted by law.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Queens Park cleaners terms and conditions. This creates a clear, lawful, and practical framework for the provision of services, payment, cancellations, liability handling, waste management, and dispute resolution.