Privacy Policy

Queens Park Cleaners is committed to protecting the privacy and personal data of everyone who uses our services. This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with our cleaning services. It applies to all Queens Park Cleaners customers in the area, including residential and commercial clients, whether they book a one-time clean, recurring service, or request a specialist cleaning task.

We process personal data in a way that is lawful, fair, transparent, and limited to what is necessary. This policy is designed to help you understand your rights and how your information is handled under applicable data protection law, including the GDPR.

1. Information We Collect

We may collect and process different types of personal data depending on how you interact with us and which services you use. The categories of information we collect may include:

Identity data such as your name and title.
Contact data such as address, email address, and telephone number.
Service details such as property access instructions, preferred cleaning schedule, special cleaning requests, and service history.
Payment-related data where necessary for invoicing, transaction processing, or account administration.
Communication data such as messages, booking enquiries, complaints, feedback, and service updates.
Technical data such as limited device or browsing information if you use any digital booking or enquiry methods.

We do not collect more data than is needed to provide our services, manage our customer relationships, meet our legal obligations, and run our business efficiently. In some cases, you may choose to provide extra information, for example, instructions about access, pets, or areas of the property that need special attention. We use that information only for the purpose for which it is given.

2. How We Use Your Data

We use personal data for the following purposes:

To provide cleaning services and manage bookings.
To confirm appointments, reschedule visits, and communicate service changes.
To prepare invoices, process payments, and keep financial records.
To respond to enquiries, complaints, and feedback.
To maintain service quality, staff training, and customer support.
To comply with legal, accounting, and regulatory obligations.
To protect our business, staff, customers, and property.

We may also use personal data to improve our services, understand customer needs, and maintain accurate records. Any such use will be proportionate and aligned with the original purpose for which the data was collected.

3. Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so. Depending on the circumstances, our lawful bases may include:

Performance of a Contract

We process your personal data when it is necessary to provide the cleaning services you have requested, including arranging visits, managing your bookings, and handling payment or service administration.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include maintaining service records, improving operations, managing communications, preventing fraud, and ensuring security. We always consider whether our interests are balanced against your privacy rights.

Legal Obligation

We may need to process and retain certain information to comply with legal obligations, such as tax, accounting, insurance, or record-keeping requirements.

Consent

Where we rely on your consent, we will make this clear at the time we request it. You may withdraw your consent at any time, although this will not affect processing already carried out before withdrawal.

4. How We Share Personal Data

We may share personal data only where necessary and only with trusted parties who help us deliver our services or meet legal obligations. These may include:

Payment providers and invoicing services used to process transactions.
IT and system providers that support secure data storage, booking records, and communications.
Professional advisers such as accountants, insurers, or legal advisers where needed.
Regulatory, tax, or law enforcement authorities where disclosure is required by law.

All processors and service providers are required to handle personal data in accordance with data protection law and only on our documented instructions. They may not use your data for their own purposes. We do not sell personal data.

5. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, tax, or reporting obligations. Retention periods depend on the type of data, the nature of the service, and any relevant legal requirements.

In general:

Customer and service records are retained for the duration of the customer relationship and for a reasonable period afterwards.
Financial and tax-related records are retained for the period required by law.
Communication records are kept only as long as needed to resolve enquiries or maintain service history.
Where data is no longer required, it is securely deleted or anonymised.

We review retention regularly to ensure that data is not kept longer than necessary. Retention is limited, purposeful, and reviewed in line with our compliance responsibilities.

6. Security of Your Information

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and data minimisation practices.

While no system can guarantee complete security, we work to maintain safeguards that are appropriate to the nature of the data and the risks involved. If a personal data incident occurs, we will assess it promptly and take steps required by law.

7. Your Rights

As a data subject, you have several rights in relation to your personal data. These rights may be subject to legal conditions or exceptions. They include:

Right of access – you can ask for a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete information.
Right to erasure – you can ask us to delete your data in certain circumstances.
Right to restriction – you can ask us to limit how we use your data in certain cases.
Right to object – you can object to processing based on legitimate interests or direct marketing where applicable.
Right to data portability – you can ask for certain information in a structured, commonly used format.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed. We encourage you to raise concerns with us first so we can address them promptly and fairly.

8. Children’s Data

Our services are not directed at children as customers in their own right. We do not knowingly collect personal data from children except where it is provided by an adult customer in connection with service arrangements. In such cases, we only process the information necessary to deliver the service safely and appropriately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal duties, or data handling practices. Any updates will take effect when published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their personal data is used.

10. Summary of Our Commitment

Queens Park Cleaners respects your privacy and treats your personal data with care and responsibility. We collect only what we need, use it for clear and lawful purposes, share it only when necessary, and keep it only for as long as required. We aim to be transparent, secure, and accountable in every part of our data handling. Your trust matters to us, and we work to protect it through careful privacy practices.