Health and Safety Policy for Queens Park Cleaners

Queens Park Cleaners is committed to maintaining a safe, healthy, and well-managed working environment for employees, contractors, and anyone affected by our cleaning operations. This health and safety policy sets out the standards expected across all cleaning activities, with a focus on prevention, responsibility, and consistent safe practice. Our aim is to reduce risks, protect wellbeing, and ensure that every task is carried out with care.

As a professional cleaning services provider, we recognise that even routine work can involve hazards such as slips, manual handling injuries, chemical exposure, electrical risks, and fatigue. For that reason, the policy applies to all work areas, equipment, materials, and procedures. It is reviewed regularly to remain effective, practical, and suitable for day-to-day operations.

Queens Park Cleaners expects everyone involved in the business to contribute to a strong safety culture. That means identifying risks early, reporting concerns promptly, and following approved working methods at all times. Safety is not treated as an extra step; it is part of how we plan, deliver, and complete every job.

Core Responsibilities

The management team has overall responsibility for making sure safe systems of work are in place and understood. This includes providing suitable equipment, arranging maintenance, ensuring staff receive relevant instruction, and acting on any identified hazards. Managers must also encourage open communication so that issues can be raised without delay.

Employees are responsible for working carefully, using protective equipment correctly, and following training and workplace instructions. They must never take shortcuts that could endanger themselves or others. All workers are expected to keep workspaces tidy, store materials properly, and stop work if conditions become unsafe.

Contractors and temporary workers are required to follow the same health and safety standards as permanent staff. Everyone on site must cooperate with safety procedures, respect warnings and signage, and support a shared approach to risk control. This helps Queens Park Cleaners maintain a reliable and consistent standard of safe working.

Risk Assessment and Safe Working

Identifying and Controlling Hazards

Before any task begins, a suitable risk assessment is carried out or reviewed. The purpose is to identify possible dangers and put sensible controls in place. Common risks in the cleaning industry include wet floors, trip hazards, repetitive movements, working at height, and contact with substances that may irritate skin or eyes.

Safe cleaning practices are essential to reducing these risks. Floors should be clearly marked when they are being cleaned, equipment should be inspected before use, and cleaning products must be used only as instructed. Dilution, storage, and labelling procedures must always be followed to prevent misuse or accidental exposure.

Where tasks involve lifting, moving, or carrying items, staff should use proper manual handling techniques and seek assistance when loads are heavy, awkward, or unstable. If a task cannot be completed safely, it should be paused until the correct support or equipment is available. This approach protects both people and property.

Training, Supervision, and Equipment

Training is an important part of this policy. Queens Park Cleaners provides appropriate induction and refresher instruction so staff understand safe techniques, emergency actions, and the correct use of tools and products. Training also helps workers recognise when extra care is needed and how to respond to changing conditions.

Supervision is used to make sure standards are followed consistently. New starters may require closer oversight until they demonstrate safe competence. Regular checks help confirm that procedures are being followed, equipment is being used correctly, and work is being completed without unnecessary risk.

All cleaning equipment must be maintained in good working order. Faulty tools, damaged cables, or unsafe machinery must be taken out of service immediately and reported. Personal protective equipment, when required, must be worn correctly and replaced when worn or damaged. Cleaners should always use the right equipment for the right task.

Emergency Procedures and Incident Reporting

Queens Park Cleaners has clear arrangements for emergencies, including accidents, spills, fires, and exposure to hazardous substances. Staff must know how to raise an alarm, where to go in an evacuation, and how to seek first aid support. Emergency routes and exits must always remain clear and accessible.

All accidents, near misses, unsafe conditions, and work-related illnesses must be reported as soon as possible. Prompt reporting allows corrective action to be taken before a problem becomes more serious. Records are reviewed so lessons can be learned and improvements introduced where needed.

This health and safety policy is part of Queens Park Cleaners’ wider commitment to professionalism, care, and responsible service delivery. By following safe procedures, using equipment correctly, and maintaining awareness of risks, we help protect everyone involved in our work. The policy applies across all operations and supports a safer, more reliable cleaning environment.